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Chad M

1 reviews | Active since Dec 2024

26 Nov 2025, 12:27

Old Mutual superfund will always fail you.

Old Mutual superfund will always fail you.

I submitted a claim 05/11/2025 the only time I received an update on the claim was the day I submitted the claim.

This morning I called to follow-up I was told that the claim was canceled.

The consultants could not give a reason why, stating that clear notes were captured on my claim.

Last year I had the same issue where it took over 2 months to resolve.

Old Mutual is a joke.

0
Replies (7)
Old Mutual
Old Mutual's reply26 Nov 2025, 12:55
Official
Good day Chad M,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
CM
Chad M's update02 Dec 2025, 11:54
Reviewer Update
To date I have not received a response from the Old Mutual team.

I again had to call to find out what happened to my claim.

Your consultant told me that your system closed my claim in error and that I have to resubmit my claim.

I have now tried to submit a claim via the app and it shows that my claim has already been submitted.

Is there anyone that can tell me what happened to my claim? It is almost 30 days later and still no outcome on my claim.

Your service is very pathetic.
Old Mutual
Old Mutual's reply02 Dec 2025, 12:09
Official
Good day Chad,

We are very sorry for the delay. We are following up regarding this.

Regards
Old Mutual Complaints Management
CM
Chad M's update07 Dec 2025, 03:12
Reviewer Update
30 days later and still no feedback?

Certain friend in uncertain times? You guys always fail
Old Mutual
Old Mutual's reply07 Dec 2025, 08:41
Official
Good day Chad M,

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
CM
Chad M's update09 Dec 2025, 09:33
Reviewer Update
Good morning

Please note that I have not received any feedback as yet.
Old Mutual
Old Mutual's reply09 Dec 2025, 12:46
Official
Hi Chad,

We note your comments, and our team will provide you with feedback via email address.

Regards,
Old Mutual Complaints Management