Old Mutual Superfund – Utterly Disgraceful, Slow, and Uncaring Service

I am fed up. I resigned from my employer on 31 March, submitted my Superfund claim to Old Mutual on 1 April, and as of today — nearly two months later — I still haven’t received a cent. What is going on?

Let’s talk facts:

My employer confirmed they completed my exit on 1 April.

I submitted my claim online the same day.

On 12 April, I received two SMSes from Old Mutual: one saying disinvestment was done, the other saying a tax directive would now be requested.

Then… nothing. Total silence.

I had to follow up myself on 30 April. I was told there was some nonsense about processing the "vested pot" first — even though under the Two-Pot system, that’s not even payable right now.

I was told the claim would be “escalated” (another 2–3 days), and then I’d wait a further 10–15 business days. How is this acceptable?

I followed up again on 17 May asking for an update, clearly expressing my frustration — and this time? No response at all.

This is beyond incompetence — it’s negligence. I have done everything by the book, waited patiently, and been completely ignored. Meanwhile, my money is being held hostage with no urgency, no updates, and zero accountability from Old Mutual.

To make it worse, when my wife resigned years ago from her Superfund, she was paid out in less than two weeks. So clearly, this level of service isn’t the standard — it’s just my experience. And it’s been pathetic.

Old Mutual, your service is disorganised, disinterested, and completely lacking in basic communication and care. I regret ever being a client.

Mr DJH Marks