Old Mutual Superfund the worst!

I have had the worst experience with OLD MUTUAL SUPERFUND(angry): its been over 2 weeks now, im exhausted of going up and down in between calls with Old Mutual call centre agents these guys just wont help you ever! tried every number I could get on the internet , I even took time on Saturday and went into the branch to find out that they don't even have superfund in the offices you'll only get them on a call , a call that keeps you on a 30min waiting time,,, like if I were an employer id never choose super fund for my employees , these guys DO NOT HELP,,, So im doing my sars returns for 2020, and when I submit it says"" theres a directive that old mutual must reconcile" called old mutual they told me its sars duty and I must go into sars to get this resolved, called sars they say its old mutual, and makes sense because when you do returns you find IRP5 forms already uploaded, but old mutual agents seems to think SARS needs to do this for them!