Old Mutual Superfund - pay back my money!

Since the 28 August 2024, I have been struggling to withdraw my funds from Old Mutual Superfund as they have been giving me the runaround to date.

I have spoke to 7 consultants from Old Mutual Superfund and had weekly visits to an Old Mutual branch to try and solve the issue however, to date, they cannot seem to help me.

Every single consultant informs me that I need to submit my claim online on secure services. They forwarded me a detailed guideline on how to claim but there comes a certain part once you access the MyOldMutual portal, you need to click on SAVE/INVEST. That option is not available.

I have forwarded screenshots, certified copies of my ID, bank statement, tax certificates, claim forms and at this point, I have given up. Weekly visits to an Old Mutual Branch and constant calls with Old Mutual Superfund has drained me. Connar, Cleo, Lakriesha and Samantha are just some of the names from Old Mutual Superfund who has tried to help however, putting me on hold does not help.

On the 04 October 2024, I wasted a R233 on airtime as Old Mutual nor Old Mutual Superfund could assist me.

Lastly, I have 4 policies/investments with Old Mutual and if this is the problem I going to have claiming, what if there is a death in the family and I have to claim.

Will need to wait 3 months before I receive any feedback from you guys or should I do myself a Favour and cancel all policies/investments?

I'm utterly appalled by the customer service from Old Mutual Superfund. What a disgrace!

Contact: *** Contact: *** Email: ***