OLD Mutual Superfund not helpful

I have been retrenched and have opted to withdraw from the fund, first of all I have to hold to get through to the Employee benefits department for over 30 Minutes! They app**** for a tax directive and I was advised that I was taxed and that they are processing the payment (19 Jan- takes 3-4 WD),upon investigation I found out that I was not supposed to get taxed and I called them on the 27th Jan since I was advised that the Money will be in my account on the 26th Jan and that didn't happen. I was not advised that the payment was withdrawn because they app**** for the incorrect tax directive, then they told me that they will apply for a new tax directive and that should take about 48 Hours. I then Spoke to Nolu on the 29th January and I requested information on how far the claim was and she told me that they will apply for a new tax directive the following day as they cannot cancel and apply for a tax directive on the same day. to my surprise when I called today, it was only today that the tax directive has been app**** for. I am not responsible for the mistake that they made yet they make me wait forever for my payout, this unaccceptable! I will NOT recommend Old Mutual to anyone.