BO
Bonite O
1 reviews | Active since Jul 2020
24 Nov 2025, 15:51
Old mutual Superfund- No urgency
I app**** on OM portal for Superfund claim been calling everyday since 7th November, been advised of outstanding information from Employer, i have been going back and forth with OM and my employer, an hour ago i call again and have been advised of a issue they had on their system and that it will need to be override, seeing that this is a glitch on your side and everyday that i enquired no one picked up the issue, there is absolute no urgency and no feedback received yet to advise what will happen next
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
24 Nov 2025, 15:58Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Nov 2025, 15:58
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
BO
Bonite O's updateReviewer Update
25 Nov 2025, 08:44A new day and so far no communication, no update on portal which clearly indicates no urgency on this matter, this is really disappointing as this is the same company I use to praise highly.
Can some urgently attend to this matter...PLEASE
Can some urgently attend to this matter...PLEASE
BO
Bonite O's update25 Nov 2025, 08:44
Reviewer Update
A new day and so far no communication, no update on portal which clearly indicates no urgency on this matter, this is really disappointing as this is the same company I use to praise highly.
Can some urgently attend to this matter...PLEASE
Can some urgently attend to this matter...PLEASE
BO
Bonite O's updateReviewer Update
25 Nov 2025, 09:37On the line now wih your agent now telling me information still outstanding,why all this differen stories, i am getting absolutely no where, and no one seems to want to go the extra mile to look into this matter and provide proper feedback, where can i escalate this to as clearly no one can assist on this matter, this is ridiculous
BO
Bonite O's update25 Nov 2025, 09:37
Reviewer Update
On the line now wih your agent now telling me information still outstanding,why all this differen stories, i am getting absolutely no where, and no one seems to want to go the extra mile to look into this matter and provide proper feedback, where can i escalate this to as clearly no one can assist on this matter, this is ridiculous
Old Mutual's replyOfficial
25 Nov 2025, 09:46Good day Bonite O,
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 09:46
Official
Good day Bonite O,
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
BO
Bonite O's updateReviewer Update
25 Nov 2025, 10:08Yes its very frustrating getting different feedback all the time i have been calling every single day and absolute no haste on this matter, how can 1 agent tell me one thing and the next another, there was not even any remarks on your system of yesterday's conversation, so i call in waste airtime on a Company that do not note my concern
BO
Bonite O's update25 Nov 2025, 10:08
Reviewer Update
Yes its very frustrating getting different feedback all the time i have been calling every single day and absolute no haste on this matter, how can 1 agent tell me one thing and the next another, there was not even any remarks on your system of yesterday's conversation, so i call in waste airtime on a Company that do not note my concern
Old Mutual's replyOfficial
25 Nov 2025, 10:21Good day, Bonite O.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 10:21
Official
Good day, Bonite O.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
BO
Bonite O's updateReviewer Update
25 Nov 2025, 10:23I dont need automated responses, i need actual feedback
BO
Bonite O's update25 Nov 2025, 10:23
Reviewer Update
I dont need automated responses, i need actual feedback
Old Mutual's replyOfficial
25 Nov 2025, 11:58Good day, Bonite O.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 11:58
Official
Good day, Bonite O.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
BO
Bonite O's updateReviewer Update
25 Nov 2025, 14:49Its now 14:48, no email or any sort of communication received yet, you want to tell me from yesterday up to now no one is looking into this matter
BO
Bonite O's update25 Nov 2025, 14:49
Reviewer Update
Its now 14:48, no email or any sort of communication received yet, you want to tell me from yesterday up to now no one is looking into this matter
Old Mutual's replyOfficial
25 Nov 2025, 15:38Good day, Bonite O.
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 15:38
Official
Good day, Bonite O.
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management