MF
Melanie F

1 reviews | Active since Mar 2012

09 Feb 2022, 08:04

Old Mutual Superfund Issues

I left my employer end of December and they have been trying to submit my Superfund withdrawal documents since end of December already. The Finance Manager has informed me that she is not getting help from the consultant she phones and does not know what to do in order for my money to be paid out. I emailed the Superfund department on Friday and to this day still waiting on a response.

0
Replies (3)
Old Mutual
Old Mutual's reply09 Feb 2022, 08:06
Official
Good day Melanie  

We received your review of 9 February 2022. 

We apologise for your service experience.  We will investigate the matter and contact you directly to provide feedback.  

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints 

Best regards,

MF
Melanie F's update10 Feb 2022, 18:16
Reviewer Update
Thank you Old Mutual, the issue was resolved super fast!!
Old Mutual
Old Mutual's reply28 Feb 2022, 10:01
Official
Good day 
 I am pleased to hear you are satisfied with our services. I will definitely inform the relevant department of your compliment. 
Thank you

Regards
 Old Mutual Complaints Management 

Best regards,