KM
Karabo M
1 reviews | Active since Jul 2020
18 Oct 2024, 13:02
Old Mutual SuperFund is Horrible
Such an awful experience, I was advised that the system will auto run after 10 days should my previous employer not revert back. I was advised that the status is still the same for me retirement fund payout, what now?? I was provided with no resolution but a promise to escalate, of which I still haven’t received a call. It’s so sad to experience such awful service by Old Mutual SuperFund. Now we have to ask employer’s which retirement fund they use so that we don’t go back to Old Mutual. The estimated payout date has now moved to Lord knows when.
Helpful (0)
Replies (6)0
Replies (6)KM
Karabo M's updateReviewer Update
22 Oct 2024, 11:04Hi
Is there any feedback regarding this matter?
Is there any feedback regarding this matter?
KM
Karabo M's update22 Oct 2024, 11:04
Reviewer Update
Hi
Is there any feedback regarding this matter?
Is there any feedback regarding this matter?
KM
Karabo M's updateReviewer Update
22 Oct 2024, 11:20Good Day
I haven’t received any email.
I haven’t received any email.
KM
Karabo M's update22 Oct 2024, 11:20
Reviewer Update
Good Day
I haven’t received any email.
I haven’t received any email.
KM
Karabo M's updateReviewer Update
28 Oct 2024, 10:57The feedback I have been provided by the complaints team does not match with what is on the system, I have been advised by the contact centre agent that the claims status is still the same but complaints advised that me employer has confirmed my exit date.
KM
Karabo M's update28 Oct 2024, 10:57
Reviewer Update
The feedback I have been provided by the complaints team does not match with what is on the system, I have been advised by the contact centre agent that the claims status is still the same but complaints advised that me employer has confirmed my exit date.
KM
Karabo M's updateReviewer Update
01 Nov 2024, 15:24The experience with Old Mutual Superfund has been nothing but a nightmare, I am being told again by the contact centre agent that the status has still not changed. Claim logged the 4th of September, Hellopeter complained logged on the 18th of October, we are now in November and nothing has changed.
KM
Karabo M's update01 Nov 2024, 15:24
Reviewer Update
The experience with Old Mutual Superfund has been nothing but a nightmare, I am being told again by the contact centre agent that the status has still not changed. Claim logged the 4th of September, Hellopeter complained logged on the 18th of October, we are now in November and nothing has changed.
KM
Karabo M's updateReviewer Update
01 Nov 2024, 15:35The Superfund complaints team doesn’t respond, I have been advised of the escalation numerous times but I always have to call.
KM
Karabo M's update01 Nov 2024, 15:35
Reviewer Update
The Superfund complaints team doesn’t respond, I have been advised of the escalation numerous times but I always have to call.
KM
Karabo M's updateReviewer Update
05 Nov 2024, 13:04Hi
Is there any feedback? I’ve been told that it must be manually pushed to the next stage, which has been escalated numerous times but not actioned by the Team Leaders.
This is the worst customer experience I have ever experienced, it’s very important to ask companies which administrator they use for Pension and Provident fund, definitely avoiding Old Mutual again and encouraging everyone I know to do so.
Please advise if many this must be escalated to an executive level?
Is there any feedback? I’ve been told that it must be manually pushed to the next stage, which has been escalated numerous times but not actioned by the Team Leaders.
This is the worst customer experience I have ever experienced, it’s very important to ask companies which administrator they use for Pension and Provident fund, definitely avoiding Old Mutual again and encouraging everyone I know to do so.
Please advise if many this must be escalated to an executive level?
KM
Karabo M's update05 Nov 2024, 13:04
Reviewer Update
Hi
Is there any feedback? I’ve been told that it must be manually pushed to the next stage, which has been escalated numerous times but not actioned by the Team Leaders.
This is the worst customer experience I have ever experienced, it’s very important to ask companies which administrator they use for Pension and Provident fund, definitely avoiding Old Mutual again and encouraging everyone I know to do so.
Please advise if many this must be escalated to an executive level?
Is there any feedback? I’ve been told that it must be manually pushed to the next stage, which has been escalated numerous times but not actioned by the Team Leaders.
This is the worst customer experience I have ever experienced, it’s very important to ask companies which administrator they use for Pension and Provident fund, definitely avoiding Old Mutual again and encouraging everyone I know to do so.
Please advise if many this must be escalated to an executive level?