Old Mutual Superfund is a no go, poor customer service

I have been trying to transfer my pension fund from Old Mutual Superfund since January as I changed jobs, its seems to be impossible, when I followed up with them in March, I was informed that they were missing documents, no one contacted in with that request, I resubmitted all documents and I was told it would take 15-21 days, I followed up again in April and I was told a different story,I requested a letter from my previous employer and submitted it, there was no feedback .

In May I followed up again and I was told that the case was been escalated, 11 days later I follow up and I m told I need to start the process all over again.

I requested to be contacted by the manager, they didn't even bother. Old mutual superfund is a **** with no customer service and need to treat their customers fairly, what if my kids had to claim, they would even give up.