RS
Rhulani S

1 reviews | Active since Dec 2024

13 Dec 2024, 06:02

Old Mutual Superfund is a big ****.

I have been struggling for 3 months to get my Superfund paid out or getting a clear explanation on what’s going on. Their contact centre agents looks they are don’t know what they’re doing. Every time I call I get a new story and it always differs each day I do follow up with them. Worst service provider ever They don’t answer emails and if they do it is of no help and if they do replay or answer. I’m very disappointed with Old Mutual, they are so bad with customer service and they don’t care about their customers.

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Replies (1)
Old Mutual
Old Mutual's reply13 Dec 2024, 07:12
Official
Good day Rhulani,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management