MV
Melandri V
1 reviews | Active since Sept 2022
11 Oct 2024, 11:50
Old Mutual Superfund Failure
I have been trying to submit a claim for 1.5 weeks. I was told the reason why I can’t claim is because my second investment is somehow not linked to my profile. I have numerous emails and call logs all to no avail because I still can claim and my account is still not linked. I submitted the link request twice and still it’s not linked. I log a complaint and I am still awaiting a response from that as well.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
11 Oct 2024, 12:02Good day M Verwey
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Oct 2024, 12:02
Official
Good day M Verwey
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,