1 reviews | Active since Apr 2012
Old Mutual Superfund extremely poor
I was forced into having a pension investment through the Old Mutual Superfund by the policies of a previous employer. Once I left, I tried to get my money transferred to Coronation. I'ts been three and a half months, and the transfer is still not done.
Besides actually transferring the money, in my opinion Old Mutual should be: - Treating this with urgency, as it's been incredibly long - Keeping me abreast of the process - Keeping me abreast of progress
Old Mutual has done none of these things. In stead, I have to phone/e-mail them continuously to keep things moving, and when I they're not unavailable, all I get is excuses.
Don't invest with Old Mutual if you've got other options. Unless of course you enjoy being treated as a very small client of a big company, who truly couldn't care less about customer service.
Hi Leon
Thank you for bringing this matter to our attention.
We will investigate and contact you directly to resolve.
Kind regards
Christian Cloete
Best regards,
Hi Leon
Thank you for bringing this matter to our attention.
We will investigate and contact you directly to resolve.
Kind regards
Christian Cloete
Best regards,
Dear Leon
We phoned you earlier today to confirm that the claim had been processed. Confirmation will be sent to you and Coronation later today.
I trust that you find this in order.
Kind regards
Christian Cloete
Best regards,
Dear Leon
We phoned you earlier today to confirm that the claim had been processed. Confirmation will be sent to you and Coronation later today.
I trust that you find this in order.
Kind regards
Christian Cloete
Best regards,
Dear Leon
We understand that you feel frustrated because our service standards did not meet your expectation. Please accept our sincere apologies for the trouble you endured and the delay in claim payment.
Kind regards
Christian
Best regards,
Dear Leon
We understand that you feel frustrated because our service standards did not meet your expectation. Please accept our sincere apologies for the trouble you endured and the delay in claim payment.
Kind regards
Christian
Best regards,
