LW
Leon W

1 reviews | Active since Apr 2012

27 Sept 2018, 17:05

Old Mutual Superfund extremely poor

I was forced into having a pension investment through the Old Mutual Superfund by the policies of a previous employer. Once I left, I tried to get my money transferred to Coronation. I'ts been three and a half months, and the transfer is still not done.

Besides actually transferring the money, in my opinion Old Mutual should be: - Treating this with urgency, as it's been incredibly long - Keeping me abreast of the process - Keeping me abreast of progress

Old Mutual has done none of these things. In stead, I have to phone/e-mail them continuously to keep things moving, and when I they're not unavailable, all I get is excuses.

Don't invest with Old Mutual if you've got other options. Unless of course you enjoy being treated as a very small client of a big company, who truly couldn't care less about customer service.

0
Replies (4)
Old Mutual
Old Mutual's reply28 Sept 2018, 10:08
Official

Hi Leon

Thank you for bringing this matter to our attention.

We will investigate and contact you directly to resolve.

Kind regards

Christian Cloete

Best regards,

Old Mutual
Old Mutual's reply01 Oct 2018, 10:26
Official

Dear Leon

We phoned you earlier today to confirm that the claim had been processed. Confirmation will be sent to you and Coronation later today.

I trust that you find this in order.

Kind regards

Christian Cloete

Best regards,

LW
Leon W's update01 Oct 2018, 16:21
Reviewer Update
This business reply from Christian Cloete shows exactly why Old Mutual service is what it is. The claim took months, I had to phone them again and again to get any progress, and finally I had to complain on an online platform to get the issue resolved. Yet Mr Cloete thinks he can trust I will find all in order. Dear Mr Cloete, all is most certainly not in order. Your service is atrocious.
Old Mutual
Old Mutual's reply02 Oct 2018, 08:55
Official

Dear Leon

We understand that you feel frustrated because our service standards did not meet your expectation. Please accept our sincere apologies for the trouble you endured and the delay in claim payment.

Kind regards

Christian

Best regards,