KM
Kedibone M
1 reviews | Active since Feb 2015
14 Mar 2023, 12:19
OLD MUTUAL SUPERFUND EXTREME FAILURE
My husband received confirmation that his withdrawal has been accepted formerly on 04.02.2023 Today is 14.03.2023, we are still waiting for the funds. After numerous attempts to contact the administrators via the call centre, to enquire about the status of his claim we still haven't received any feedback. We tried the WhatsApp route as well as the SMS but still nothing worked out as we received error messages. 15days payout promise is false, we are waiting for 29working days right now if not more. Most horrible service ever experienced, PERIOD!!!
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
14 Mar 2023, 12:20Dear Kedibone
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply14 Mar 2023, 12:20
Official
Dear Kedibone
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
KM
Kedibone M's updateReviewer Update
17 Mar 2023, 10:30We are still waiting for assistance.
This is just horrible.
A big disappointment!
This is just horrible.
A big disappointment!
KM
Kedibone M's update17 Mar 2023, 10:30
Reviewer Update
We are still waiting for assistance.
This is just horrible.
A big disappointment!
This is just horrible.
A big disappointment!