Old Mutual Superfund - Dissapointing service

I have left the company I worked for in April. Since then I have requested to move my pension fund to another financial institution. Its been around 3 months been back and forth when we finally got somewhere and the ROT was sent, it was declined because the fund needed to be amended, and I was told it would take 72 hours, its more than 72 hours and all thats happening is me having to call in and as no one replies to my emails... and when calling in its getting through to agents who know more about putting clients on hold for 10 to 15min at a time. In all this I could conveniently be taxed but the turn around time to simply move my pension can take forever with little to no feedback.