OLD MUTUAL SUPERFUND DISINVESTMENT VERY BAD SERVICE AR: FW: R000087D / S111551A - Ref: [SF***]

<p>i resigned and left the insurance industry leaving Old Mutual. Rules for disinvestment is 20 working days from disinvestment process is started. I left on the 25th of May 2017 and my documents were sent through from head office only on the 30th June 2017 and the preocess was started on the 3rd of July 2017, 20 working days work make it 28th July 2017. I CALLED ON THE 20TH JULY 2017 WAS TOLD IT MUST ONLY BE SENT FOR THE TAX DIRECTIVE, WHICH WAS NOT DONE. IT WAS ONLY DONE 26TH , WHEN I CALLED AGAIN ON THE 25TH JULY 2017, IT IS THE 28TH AND NOTHING IS BACK FROM SARS. THIS OLD MUTUAL 'S LAZY ATTITUDE FROM THE STAFF TO ASSIST CLIENTS AND THEIR NEEDS. THIS PROCESS IS STILL NOT CONCLUDED. EVEN THOUGH THERE WAS A NUMBER OF ESCALTIONS DONE TO TRYYY AND RESOLVE THE ISSUE. I AM LEFT WONDERING WHY OLD MUTUAL CLIENTS ALWAYS HAD A PROBLEMWITH DISINVESTMENTS OR ANY OTHER SERVICE WHILE I WORKED FOR THEM. NOW I AM VICTIM OF THEIR LAZINESS AND BAD SERVICE....</p> <p>I ALSO GOT AN EMAIL WHICH I DONT THINK WAS EVER FOLLOWED UP ON TO SOLVE MY ISSUE. THE SERVICE IS BAD AND VERY PATHETIC, WHILE WORKED THERE I STROVE TO GIVE MY CLIENTS A GOOD SERVICE BUT I SEE THAT VALUES ARE ALSO NOT ANYWHERE NEAR ALIVE IN THE COMPANY. I HAD AN EVENT PLANNED FOR WIFES BIRTHDAY PLANNED THIS WEEKEND AND NOW , NOOOOO MONEY, OLD MUTUAL YOU ARE GOING TO LOOSE VALUABLE CLIENTS IF YOUR SERVICE STAYS THE BAD. I AM VERY UPSET WITH OLD MUTUAL BECAUSE GOOD SERVICE DOES NOT MATTER TO THEM AT ALL.</p>