Old Mutual Superfund Departments Super-Appalling Service

Upon Resigning the 30th November 2017 and ensuring that there was no lack or delay in starting and executing the process for my retirement fund claim from the HR Department of my ex employer to the Fund Administrators Old Mutual has still with out fail left me pulling out my eye brow hairs. The to and fro back and forth has been emotionally taxing to say the least. From receiving 1 whole Pro-Active call from one of Old Mutual's consultants to been left in an Abyss with numerous unanswered, unattended requests and inquiries. This kind of service is unacceptable and quite frankly disrespectful as I the client am having to utilise my resources and time especially since seen the most active communication I have experienced is a system generated text or twelve. I have received sms confirmations confirming Old Mutual has received the Tax Directive from SARS who in this case seems to have been the most efficient , go figure. The online application which is a real TOOL" does diddly squat and would much better serve as nothing honestly......PLEASE CAN SOMEONE IN OLD MUTUAL PRESS THE PAYOUT BUTTON SO THAT I CAN GO ABOUT MY LIFE IN PROVIDING FOR MY FAMILY WHICH IS DEPENDENT ON MY FUNDS BEEN RELEASED!!! #Highly irate and annoyed#