MM
Miche M
1 reviews | Active since Nov 2024
11 Nov 2024, 10:45
Old Mutual Superfund.
Old Mutual Superfund I am having the worst experience with Old Mutual Superfund. Tax directives feedback usually takes 5 working days max, it's been 2 months already . The only feedback I get when I phone is that Old Mutual introduced a new system and it has issues, at who's expense though? Why would they decide to change systems when 2pot is introduced? Clearly they knew they were going to be busy! The Consultants cannot even estimate when will this be resolved, my bills are pilling up while I'm waiting for Old Mutual to sort themselves out.
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Miche M's updateReviewer Update
11 Nov 2024, 16:34Hi Coleen
I've been on the call with so many consultants.
I'm still waiting on Jo Ann to call me......
Im still waiting on Yolanda to call me....
I'm still waiting on the IT department to call me...
Today I called at 8.00 the consultant told me it was escalated to Jo Ann, I than called again spoke to Andrea and she told me that there is a issue with tax directive system once again how is this my problem this issue I had since the 24th of October when I got the sms to say awaiting SARS.... I was also told your IT department need to attend to the issue and can't give me estimate time frame on when this wil be resolved.
I've been on the call with so many consultants.
I'm still waiting on Jo Ann to call me......
Im still waiting on Yolanda to call me....
I'm still waiting on the IT department to call me...
Today I called at 8.00 the consultant told me it was escalated to Jo Ann, I than called again spoke to Andrea and she told me that there is a issue with tax directive system once again how is this my problem this issue I had since the 24th of October when I got the sms to say awaiting SARS.... I was also told your IT department need to attend to the issue and can't give me estimate time frame on when this wil be resolved.
MM
Miche M's update11 Nov 2024, 16:34
Reviewer Update
Hi Coleen
I've been on the call with so many consultants.
I'm still waiting on Jo Ann to call me......
Im still waiting on Yolanda to call me....
I'm still waiting on the IT department to call me...
Today I called at 8.00 the consultant told me it was escalated to Jo Ann, I than called again spoke to Andrea and she told me that there is a issue with tax directive system once again how is this my problem this issue I had since the 24th of October when I got the sms to say awaiting SARS.... I was also told your IT department need to attend to the issue and can't give me estimate time frame on when this wil be resolved.
I've been on the call with so many consultants.
I'm still waiting on Jo Ann to call me......
Im still waiting on Yolanda to call me....
I'm still waiting on the IT department to call me...
Today I called at 8.00 the consultant told me it was escalated to Jo Ann, I than called again spoke to Andrea and she told me that there is a issue with tax directive system once again how is this my problem this issue I had since the 24th of October when I got the sms to say awaiting SARS.... I was also told your IT department need to attend to the issue and can't give me estimate time frame on when this wil be resolved.