WL
Werner L
1 reviews | Active since Jun 2017
16 Aug 2024, 15:00
Old Mutual superfund claims
My claim has taken over a month. I have provided all details, certified copy of my ID and 3months bank statements. The SMS service instantly replies with their is no information regarding your claim, please phone old mutual. When you phone old mutual you hold for 10-15 minutes to get cut off.
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Replies (2)WL
Werner L's updateReviewer Update
19 Aug 2024, 15:25I have today received an SMS stating that SARS has declined my tax directive, and I should contact SARS to resolve. I have reached out to my TAX consultant, and she has advised that the only possibility is Old Mutual made a mistake on the submission. I have been on hold for over 30 minutes with no luck trying to contact Old Mutual to find out the reason SARS declined the directive. I would HIGHLY appreciate it if someone from Old Mutual could URGENTLY contact me in this regard.
WL
Werner L's update19 Aug 2024, 15:25
Reviewer Update
I have today received an SMS stating that SARS has declined my tax directive, and I should contact SARS to resolve. I have reached out to my TAX consultant, and she has advised that the only possibility is Old Mutual made a mistake on the submission. I have been on hold for over 30 minutes with no luck trying to contact Old Mutual to find out the reason SARS declined the directive. I would HIGHLY appreciate it if someone from Old Mutual could URGENTLY contact me in this regard.
WL
Werner L's updateReviewer Update
27 Aug 2024, 06:53I received a response from OM on the 21st indicating my claim would be paid by the latest COB on the 23rd. It is now the 27th and I am still waiting
WL
Werner L's update27 Aug 2024, 06:53
Reviewer Update
I received a response from OM on the 21st indicating my claim would be paid by the latest COB on the 23rd. It is now the 27th and I am still waiting