Old mutual Superfund Claim update

I AM SO FRUSTRATED WITH SUPERFUND I CAN'T GET A HOLD OF ANYONE TO GIVE ME A URGENT UPDATE OF MY PROVIDENT CLAIM. 1. I called superfund on the 1st of December thank God they answered the lady told me that they received my forms from my previous employer and was advised the process would take 6 weeks or less to payout. I had to except it since me previous employer were *********** to send through my forms very late seeing that I was retrenched in August 2020. 2. I called super fund yesterday and today and had to wait 45 minutes on a call but I had no answer. (Can I ask are you guys on a December break already because if not we shouldn't have to wait for so long on a call, airtime is expensive in South Africa). 3. I tried the whatsapp service they suggested it does pickup my details instead it tells me to call, which I will not do again 4. I try to sms there is no response 5. Your website is not user friendly when I try to log in on to the Corporate TAB I cannot access any of my info instead it says I have no investment product with the company, all I want to do is to check balances and claim statuses. There is alot happening on you website too much info overload can i suggest that you make it simple and to the point and also introduce a video tutorial on how to navigate your website and get the right info because this is RIDICULOUS.