Old mutual superfund claim unpaid after 3 months allready

Item: Old Mutual
Rating: 1
Author: Neels E

Superfund claim not paid after 3 months, not recieving regular feedback from old mutual. Basically they just dont care about their so called clients. Al I get is one excuse ontop of the other. Call centre is always too busy and everytime you send an email they keep asking for your details but as soon as you send it nothing happens. Last response I got from them is that I must send my ID number to a sms line to recieve info on my claim but when I send it I keep recieving a reply saying that there is no info available on that claim. They are the worst financial institution in South Africa and do not deserve to work with people's money. They have no problem in taking your money but dont ever try and claim because you will not recieve anything from them.

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Neels E's updateReviewer Update

29 Jan 2021, 12:55

I was in your Witbank (Klipfontein) branch yesterday as you requested more documents from me. However the staff is totally unhelpfull, they gave me a phone and said I must phone Old Mutual while sitting in the branch. Ok guy on the other end promised to send me documents within 5 minutes that I must complete and return. No documents recieved more than 24 hours laters. I have sent through the documents via email that was requested. If you can just get one of your staff members to actually start following up on their mails and get my claim sorted. 3 months and going. Wont recommend any South African to ever use Old Mutual.

Neels E's update29 Jan 2021, 12:55

Reviewer Update