NM
Nangamso M
1 reviews | Active since May 2025
26 May 2025, 09:15
Old Mutual Superfund claim that has taken over two months
I have been waiting for Old Mutual superfund to finalise my claim for over two months. My case has been escalated twice and no one ever takes the initiative to contact me, I have to be the one to keep calling the call centre. I sent an email and Arlene who responded said she would investigate and get back to me, that was well over a week ago. Your supposed complaints email rfamembers has been very unhelpful. Who does a person contact to get things done?
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Replies (3)
Old Mutual's replyOfficial
26 May 2025, 09:23Good day Nangamso M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 May 2025, 09:23
Official
Good day Nangamso M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
NM
Nangamso M's updateReviewer Update
26 May 2025, 09:29Your people have been investigating for over a month.
NM
Nangamso M's update26 May 2025, 09:29
Reviewer Update
Your people have been investigating for over a month.
Old Mutual's replyOfficial
26 May 2025, 09:43We fully understand your frustration and sincerely apologise for the inconvenience caused. We can assure you that we are following up regarding this matter to ensure you are assisted.
Old Mutual's reply26 May 2025, 09:43
Official
We fully understand your frustration and sincerely apologise for the inconvenience caused. We can assure you that we are following up regarding this matter to ensure you are assisted.