Old Mutual_Superfund claim

I am extremely disappointed with the service received from old mutual superfund

I have submitted my claim on the 21/09/2022, whereby all documents were submitted and confirmation of receipt was given. Refer references CASC*** / CASC***9

My first follow up was via email on the 10/10/22, whereby a automated response was then received to advise 'in process' and claim will be processed within 21 days as per the business process. I then enquired on the 18/10 and 03/11 via email again , receiving the same automated response.

By end of November I have not received any form of communication and then made contact with the client services telephonically, whereby I was then advised 'in progress and sent to tax' .

I called again today just to check the status only to be told the claim has not been sent to tax department yet .

I have asked for escalation on all calls(which is recorded) made to client services on the 28/11, 02/12 and to date none of the request has been escalated.or resolved.

I have been very patient and understanding with regards to the business processs and time frame, however it has nearly been 3 months and to date no communication or escalation process has taken place.

Christmas is approaching my family and I need resolution as soon as possible.