Old Mutual Superfund Claim

I requested a Superfund withdrawel on the 11/12/2020. I submitted documents on the same day requested from me by ***. I followed up with her twice via email and have received no response. The call centre does not answer calls, I have called several times and stay on hold to no avail. The WhatsApp service continuously gives the message to call the call centre. The sms 48954 service provides no help either, it says that there is no information to display. Client services are so poor.