CN
Cherenne N
1 reviews | Active since Apr 2021
08 Apr 2021, 11:41
Old Mutual Superfund - call centre abyss
I have called several times to follow up on my pension fund claim. I have used the various SMS channel and contact numbers provided. Be prepared to run up a bill if you are calling from a cell phone because you will wait and wait on the line. I am yet to actually reach an agent to help me with my query after holding for 20 minutes+.
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Cherenne N's updateReviewer Update
22 Apr 2021, 05:26After using the email option I received a response and Old Mutual assisted me with the process to finalise the claim within a week or so. I'm very happy with the service received since.
CN
Cherenne N's update22 Apr 2021, 05:26
Reviewer Update
After using the email option I received a response and Old Mutual assisted me with the process to finalise the claim within a week or so. I'm very happy with the service received since.