Old Mutual Superfund BAD SERVICE

Item: Old Mutual
Rating: 1
Author: Elizma K

I am very DISAPPOINTED in Old Mutual. Old mutual is really a very poor business with very poor customer service. I have been struggling for 2 months to get my Superfund paid out. After a hell of a struggle it paid out, BUT not even 10% of my money. Now its a struggle AGAIN to get information about what is going on with the PAYMENT. They do not answer emails and if they do it is of no help and if they do replay or answer THEY CAN'T GIVE YOU A STRAIGHT ANSWER. And to call is also a waist of time

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Replies (1)

Old Mutual's replyOfficial

11 Dec 2024, 19:11

Hi Elizma, thank you for reaching out and sharing your feedback with us. We sincerely apologise for the frustration and disappointment you’ve experienced regarding your Superfund payout and the challenges in communication. This is not the level of service we strive to provide, and we take your concerns seriously.
we will ensure that a member of our team reaches out to you promptly to address your concerns and provide the clarity you deserve.

We appreciate your patience and understanding, and we are committed to resolving this matter for you.

Old Mutual's reply11 Dec 2024, 19:11

Official