Old Mutual Superfund

Old mutual contacted me for superfund provident funt claim for disinvestment, was confirmed completed last week, another week the claim was not submitted for tax directive until I called, first consultant when contacted on Tuesday advised that she is escalating, the answer should be received the next day, follow up the next day second consultant told me the same and will be escalted, including bank verification that also taking a week, being fnb, and alldocumentation was submitted beginning of the month. Today called spoke to Kelly James, refused to transfer me to the team leader which was given the name - Kevin Kotze. Does the consultants get trained properyly. why such misinformation different people saying different statements from one company. claim number B431161B/RD001639D. Shocking service.