HN
Hazel N
1 reviews | Active since Feb 2013
29 Oct 2025, 13:50
Old mutual superfund
Super Fund.
My claim was submitted 3/2 weeks ago and when I do follow up I’m given old information which is not applicable now.
I called Monday two times and i had to hold for more 12 minutes and I ran out of airtime.
I called today the 29th and while I was speaking to the consultant the line was cut off
BAD CUSTOMER SERVICE !!!
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Replies (1)
Old Mutual's replyOfficial
29 Oct 2025, 14:03Good day Hazel, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Oct 2025, 14:03
Official
Good day Hazel, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management