Old Mutual Superfund

I have received the worst service from the Old Mutual South Africa Superfund office. The call centre agents continuously refuse to allow me to speak to the administrators that deal with my Policy and this has resulted in the letter of instruction that I have sent out not being attended to and it dates back as far as July 2018. Till date, I have not received any correspondence and emails are ignored when I send questions through to the superfund email address. The worst service I have ever received and what's even worse is that the call centre agents all give you different information when you call in, this is a clear indication that they are not trained to be competent enough to attend to our queries. Considering moving my policy to Sanlam now. I have had enough.