Old Mutual Superfund

The service I recieved from Old Mutual Superfund has not been great to say the least. I am awaiting funds to be paid over to me. I was told ferom the start it will take 21 days for me to receive the funds into my account. To day is the 21 st day and still the funds are not reflecting. This is after I have been phoning contantly fo rthe last few days... Today was the fist time I could get through to managet that says the funds will be released today. Thie means it will probably not clear today? Request was sent on 8th May nad I did folllow up constantly to be told all is in order and awaiting Tax directive. On Monday 4th June I was told tax directive only app**** for on Friday 1 June??? I find this unacceptable and really expected the money to be in my account today already