MR
Morne R
1 reviews | Active since Jul 2010
27 Nov 2020, 08:43
Old Mutual Super Fund not answering calls at ***.
I called on 26 Nov 2020 to follow up on a claim out of the Old Mutual Super Fund. I held on for 30 minutes. There was no answer. I called again this morning, 27 November 2020, held on for 15 minutes - no answer.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
27 Nov 2020, 09:07Dear Morne
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply27 Nov 2020, 09:07
Official
Dear Morne
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
MR
Morne R's updateReviewer Update
30 Nov 2020, 17:422 business days later and no one has gotten in contact with me. I sms'ed 48954 for a status update and it still says "SARS decline the tax application". Is it just supposed to stay like that or is someone going to re-lodge the application correctly and get the tax directive?
This service is absolutely unacceptable from a company such as Old Mutual.
This service is absolutely unacceptable from a company such as Old Mutual.
MR
Morne R's update30 Nov 2020, 17:42
Reviewer Update
2 business days later and no one has gotten in contact with me. I sms'ed 48954 for a status update and it still says "SARS decline the tax application". Is it just supposed to stay like that or is someone going to re-lodge the application correctly and get the tax directive?
This service is absolutely unacceptable from a company such as Old Mutual.
This service is absolutely unacceptable from a company such as Old Mutual.
MR
Morne R's updateReviewer Update
01 Dec 2020, 15:09So today I get another SMS saying that SARS declined Old Mutual's application for a tax directive." Then I receive an email from Old Mutual saying that my ID number and tax number is wrong on SARS's database and once I had the details updated, I must contact Old Mutual to re-apply. Which part of "YOU DON'T ANSWER YOUR LINE WHEN I CALL!!!" don't you understand?
Can someone, anyone, from Old Mutual please contact me urgently?
Can someone, anyone, from Old Mutual please contact me urgently?
MR
Morne R's update01 Dec 2020, 15:09
Reviewer Update
So today I get another SMS saying that SARS declined Old Mutual's application for a tax directive." Then I receive an email from Old Mutual saying that my ID number and tax number is wrong on SARS's database and once I had the details updated, I must contact Old Mutual to re-apply. Which part of "YOU DON'T ANSWER YOUR LINE WHEN I CALL!!!" don't you understand?
Can someone, anyone, from Old Mutual please contact me urgently?
Can someone, anyone, from Old Mutual please contact me urgently?
MR
Morne R's updateReviewer Update
03 Dec 2020, 08:13Needless to say, no one from Old Mutual called me directly as promised in the reply above.
Instead, I received an e-mail saying that my tax number and ID-number are wrong, and I must contact SARS to sort it out and then contact Old Mutual again to inform them to apply again for the tax directive.
For the record, my tax number is my tax number. How can it change to be incorrect on SARS's system? Secondly, my ID number has always been correct on SARS's system. How can it now, all of a sudden, be incorrect?
So I called Old Mutual this morning EXACTLY at 08:00 - wonder above wonder someone answered my call!! YAY! I enquired, only to find out that OLD MUTUAL used an INCORRECT tax number. The consultant said she will update my ID number as well and re-lodge the application for the tax directive.
Can it be that an outsider like me know more about Old Mutual's processes and procedures and errors than Old Mutual themselves?
Instead, I received an e-mail saying that my tax number and ID-number are wrong, and I must contact SARS to sort it out and then contact Old Mutual again to inform them to apply again for the tax directive.
For the record, my tax number is my tax number. How can it change to be incorrect on SARS's system? Secondly, my ID number has always been correct on SARS's system. How can it now, all of a sudden, be incorrect?
So I called Old Mutual this morning EXACTLY at 08:00 - wonder above wonder someone answered my call!! YAY! I enquired, only to find out that OLD MUTUAL used an INCORRECT tax number. The consultant said she will update my ID number as well and re-lodge the application for the tax directive.
Can it be that an outsider like me know more about Old Mutual's processes and procedures and errors than Old Mutual themselves?
MR
Morne R's update03 Dec 2020, 08:13
Reviewer Update
Needless to say, no one from Old Mutual called me directly as promised in the reply above.
Instead, I received an e-mail saying that my tax number and ID-number are wrong, and I must contact SARS to sort it out and then contact Old Mutual again to inform them to apply again for the tax directive.
For the record, my tax number is my tax number. How can it change to be incorrect on SARS's system? Secondly, my ID number has always been correct on SARS's system. How can it now, all of a sudden, be incorrect?
So I called Old Mutual this morning EXACTLY at 08:00 - wonder above wonder someone answered my call!! YAY! I enquired, only to find out that OLD MUTUAL used an INCORRECT tax number. The consultant said she will update my ID number as well and re-lodge the application for the tax directive.
Can it be that an outsider like me know more about Old Mutual's processes and procedures and errors than Old Mutual themselves?
Instead, I received an e-mail saying that my tax number and ID-number are wrong, and I must contact SARS to sort it out and then contact Old Mutual again to inform them to apply again for the tax directive.
For the record, my tax number is my tax number. How can it change to be incorrect on SARS's system? Secondly, my ID number has always been correct on SARS's system. How can it now, all of a sudden, be incorrect?
So I called Old Mutual this morning EXACTLY at 08:00 - wonder above wonder someone answered my call!! YAY! I enquired, only to find out that OLD MUTUAL used an INCORRECT tax number. The consultant said she will update my ID number as well and re-lodge the application for the tax directive.
Can it be that an outsider like me know more about Old Mutual's processes and procedures and errors than Old Mutual themselves?
MR
Morne R's updateReviewer Update
07 Dec 2020, 06:12On Thursday (3 Dec) I received a call from the Complaints Department informing me that the new tax directive had been received and the withdrawal was loaded to be approved and paid.
Received another call from the Complaints Department on Friday (4 Dec) that the transaction has been approved and paid. Money to reflect in my account soon.
I received the net amount in my bank account on Saturday morning.
Received another call from the Complaints Department on Friday (4 Dec) that the transaction has been approved and paid. Money to reflect in my account soon.
I received the net amount in my bank account on Saturday morning.
MR
Morne R's update07 Dec 2020, 06:12
Reviewer Update
On Thursday (3 Dec) I received a call from the Complaints Department informing me that the new tax directive had been received and the withdrawal was loaded to be approved and paid.
Received another call from the Complaints Department on Friday (4 Dec) that the transaction has been approved and paid. Money to reflect in my account soon.
I received the net amount in my bank account on Saturday morning.
Received another call from the Complaints Department on Friday (4 Dec) that the transaction has been approved and paid. Money to reflect in my account soon.
I received the net amount in my bank account on Saturday morning.
MR
Morne R's updateReviewer Update
15 Feb 2021, 19:00My query was picked up and resolved. Thank you.
MR
Morne R's update15 Feb 2021, 19:00
Reviewer Update
My query was picked up and resolved. Thank you.