NM
Nthabeleng M
1 reviews | Active since May 2020
06 May 2021, 10:52
Old Mutual Super Fund is a ****.
I’ve had issues with Old Mutual not sending me statements for the past two years related to a preservation fund I have with them. When I try to find out more about the status of the fund they tell me that I’ve received a payout which is incorrect. I’ve tried emailing the claims and accounts specialists associated with my issue but no one responds. I now need assistance to move the money in the Fund to another service provider as I cannot trust Old Mutual any longer. The lack of communication and misinformation is extremely worrying.
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Replies (1)Old Mutual's replyOfficial
06 May 2021, 11:05Dear Nthabeleng M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply06 May 2021, 11:05
Official
Dear Nthabeleng M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
