rN
roy N
1 reviews | Active since Feb 2010
15 Nov 2019, 11:43
Old Mutual Super Fund Failing to pay out!
I am highly disappointed in Old Mutual. I have been struggling now with them for almost 3 months to pay out my Super Fund retirement amount to me and It is such a small amount to be paid out. I have phoned them on many occasions and I always get the same answer. I am so tired of wasting my time, energy and money phoning them. This situation is becoming unacceptable. With Sanlam I waited 1 week and they paid me out all funds owed to me. I will never recommend Old Mutual to any one. My family is supporting me on this matter and they are switching their funds over to Sanlam come January 2020. I need a response from Old Mutual with regards to the delay and to rectify the issue Immediately. My Trust in this company is no more!!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 Nov 2019, 12:52Dear Roy
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual's reply15 Nov 2019, 12:52
Official
Dear Roy
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
rN
roy N's updateReviewer Update
20 Nov 2019, 14:22So after I got a response fro. Old Mutual I am still left in the dark. As soo. As I posted my complaint I received emails saying they will get back to me asap. Then on Monday I received an email that they are looking into the matter and I will get a respond within 2 working days. Wel it has been 2 working days and I am still in the dark. I have not received any proper communication fro. Them and honestly don't know what is going on. Do they actually have funds to pay out or not. This issue is becoming a pain and I am very unhappy and upset.
You log a complaint and they respond right away by promising updates just to make them look good and then you as an individual just sit and wait again. I find this highly unacceptable. I am still waiting for a response.
You log a complaint and they respond right away by promising updates just to make them look good and then you as an individual just sit and wait again. I find this highly unacceptable. I am still waiting for a response.
rN
roy N's update20 Nov 2019, 14:22
Reviewer Update
So after I got a response fro. Old Mutual I am still left in the dark. As soo. As I posted my complaint I received emails saying they will get back to me asap. Then on Monday I received an email that they are looking into the matter and I will get a respond within 2 working days. Wel it has been 2 working days and I am still in the dark. I have not received any proper communication fro. Them and honestly don't know what is going on. Do they actually have funds to pay out or not. This issue is becoming a pain and I am very unhappy and upset.
You log a complaint and they respond right away by promising updates just to make them look good and then you as an individual just sit and wait again. I find this highly unacceptable. I am still waiting for a response.
You log a complaint and they respond right away by promising updates just to make them look good and then you as an individual just sit and wait again. I find this highly unacceptable. I am still waiting for a response.
rN
roy N's updateReviewer Update
20 Nov 2019, 14:33Further to my complaint. Why does it have to take you to post on a media platform where every one complains be for you get a response from the company you have an issue with. It causes trust issues and disbelief. Why do you have to take it further than just simple communication to get an answer. We are just numbers to these companies and our individual rights dont matter. Anything to make a sale from a customer at the end of the day I suppose. It is very sad.
rN
roy N's update20 Nov 2019, 14:33
Reviewer Update
Further to my complaint. Why does it have to take you to post on a media platform where every one complains be for you get a response from the company you have an issue with. It causes trust issues and disbelief. Why do you have to take it further than just simple communication to get an answer. We are just numbers to these companies and our individual rights dont matter. Anything to make a sale from a customer at the end of the day I suppose. It is very sad.