Old mutual sucks

My name is Laiza M Maleka, contact number *** .I opened a funeral covers with Abram Malahlela on the 11 July 2020 with OLD Mutual finance over the phone.I sent him all my details and documents via email but he decided to use a wrong ID number.I was not aware of that, only this year when I wanted to add my second baby on the cover they told me they could not pick up anything on their system using my correct ID number.When I called Abram he told me he is no longer working for the company he then asked Mokwape Bogopa who is currently working there to assist me solve the problem.Instead of assisting me he was selling me education plan.I then told him my issiue for funeral cover need to be solved before I can continue buying something from you.He said that his Manager Mr Ledwaba is looking in to the matter. Till now is the 3rd month and I haven't got any help from them.I call and send messages everyday to them with no luck. And every month the debit order goes off. The worse part is I also have their money account with them as well

Their service is very bad, what they care about is getting new sales but not helping us as their client. I am looking at cancelling my money account with them as they are not the financial service I can not trust.