Old mutual sucks

My Aunt is bateling to get her own money for the past year she went her self with her wheel chair to one of the branchers to complete all the documents that they need it was in Dec after all her hard work they said she must do it tru adviser that is done know we waiting for a nother 3 mnts this is realy rediculous for her own money (they have *********** people that is working with they managers) they must get people that know the job my aunt fininances is in the a mess because of Old mutual there is no funds to cover her medical aid People dont invest any thing with old mutual