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Athenkosi D

1 reviews | Active since Jun 2018

14 Jun 2018, 16:23

OLD MUTUAL SUCKS

I am very disappointed at Old Mutual's service and how you have no sense of urgency when it comes to assisting your clients. As clearly stated in the documentation I submitted, my father’s funeral is on Saturday the 16th of June 2018 and you are saying I will receive my money after that.

You promised pay-outs within 24hours in all your correspondences you have sent to me and your general enquiries email address which you state I must submit my documents on is useless. all the consultants I spoke to on the phone did not want to assist further than saying I have to wait 48 hours.

I will always tell people about your awful service in my difficult time.

YOU ARE THE WORSE COMPANY I HAVE DEALT WITH.

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Replies (3)
Old Mutual
Old Mutual's reply14 Jun 2018, 16:50
Official

Dear Athenkosi

We received your update of 14 June 2018.

We sorry to hear about your service experience. We will investigate the matter and contact your to resolve.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply15 Jun 2018, 09:57
Official

Dear Athenkosi

We refer to your review of 14 June 2018.

We confirm that the claim was paid this morning and should be available to you within 48 hours.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply15 Jun 2018, 09:57
Official

Dear Athenkosi

We refer to your review of 14 June 2018.

We confirm that the claim was paid this morning and should be available to you within 24 hours.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,