Old Mutual Sucks

I had to provide a party with my proof of income. I went to the Sandton client services centre last week. They were off line and had been so for most of the day. Unreliable service. I drove back today and saw a client service person. When he realised that I would not transfer my portfolio to him, he cut me short and told me that I should phone ********** 197 and they will e-mail a proof of income to me. The number he gave me was a fax number. I made 2 cell phone calls to that number. I then phoned the call centre. It took 20 minutes and 26 seconds before the call was answered. I, after going through the process was told I have to speak to Old Mutual wealth. This took the call up to 23 minutes and 1 second. It was answered at 15 minutes and 1 second. The call ended after 27 minutes and 57 seconds. Is that service. Add the cost of 40 kms of travel plus the wasted time. It does not make sense to invest with Old mutual if that is the cost of getting a simple thing done. Old Mutual SUCKS!