Old Mutual - Sub standard service with a beneficiary claim

I have been dealing with Old Mutual Shelley Beach branch in connection with a beneficiary payout. Overall experience has been sub standard. I can't even be sure that the documentation has been sent for processing by the relevant department. The Old Mutual person has known about the death since October last year. The death occurred in England (another shoddy story with their processes) and I emailed the death certificate on 18th Feb to OM. It took him 2 weeks to come back to me with a story about needing a police report when I had told him previously police were not involved (death from heart attack). Certificate states no inquest required. So a 2 week delay before I could sign the necessary forms which was on 4th March. I have not had any response from an email I sent OM 14th Nov. I tried to send a complaint earlier through official OM channels listing all phone calls and emails since Oct - I get a message of Internal Server Error after I press send. I told the chap at the branch that my only option now to try and get information is to go to the Ombudsman and see if they can help me. I have not done so yet as I am now trying this site to see if I can get an OM response.