Old Mutual - Struggling to have my late wife's policy paid out

I am writing to lodge a formal complaint regarding the delayed and unresolved payout of my late wife's policy with Old Mutual

My wife passed away in August 2023and all required documents including the death certificate, claim form and any other additional information requested was submitted.

Despite numerous follow-ups the claim remains unpaid and I have not received a satisfactory explanation or resolution.

This delay has caused considerable emotional distress on me.

The amount of time we have had to wait is unreasonable amount of time for a policy claim to remain unsettled.

I request the following:

1. Immediate investigation and resolution of this claim. 2. Written confirmation of the reason(s) for the delay.

I trust that Old Mutual will take this matter seriously and resolve it promptly.