Old Mutual Stop Playing With My Future.

On the 19th of December, I submitted forms to disinvest from my investment policy account. I notified the broker that the forms had been sent.. He acknowledged receipt of the forms. In the past, I had done this and I got the money within 10 working days. Since it was a holiday period, I thought it would be in my account by the second week of January. Today is the 20th of January exactly a month after I had submitted my paperwork. I communicated with my broker on the 6th and I was told that the application is in process. I communicated again last week but the application is still under process. The money in question is to pay for my school fees. Up to today, there is nothing in my account. Old Mutual pay me the money, I am seriously thinking of taking my business elsewhere as this is uncalled for. If I miss a premium, you call within days, even if it is holiday season. Why not extend the same courtesy, when it comes to disinvestment. Haibo maan.