CK
Charmaine K
1 reviews | Active since Mar 2026
24 Aug 2026, 04:57
Old Mutual stole my money and refuses to pay it back
Old Mutual is the WORST company to deal with, they are ******* and have no integrity and no morals whatsoever. They continued to debit my account TWICE after I had asked for my policy to be canceled and it has taken a whole MONTH for them to refund my money.! Now they are not even responding to my emails! I'm a single mother and the money they STOLE from me has really impacted my financial status in such I way that I couldn't pay for my son's creche fees this month.... I WANT MY MONEY BACK ! 😡😡😡
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
24 Aug 2026, 07:07Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Aug 2026, 07:07
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
CK
Charmaine K's updateReviewer Update
24 Aug 2026, 07:21That is EXACTLY the same response I received the ithe last year and also 3 months ago but NPTHING HAS BEEN DONE up until now and I have been sending numerous emails but you just ignore them! 😡😡😡
CK
Charmaine K's update24 Aug 2026, 07:21
Reviewer Update
That is EXACTLY the same response I received the ithe last year and also 3 months ago but NPTHING HAS BEEN DONE up until now and I have been sending numerous emails but you just ignore them! 😡😡😡
Old Mutual's replyOfficial
24 Aug 2026, 08:57We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Aug 2026, 08:57
Official
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
CK
Charmaine K's updateReviewer Update
24 Aug 2026, 09:27When how long must I wait? Another 12 months? I'm tired of your empty promises.... I want my refund or else I will report you to the Ombudsman 😡
CK
Charmaine K's update24 Aug 2026, 09:27
Reviewer Update
When how long must I wait? Another 12 months? I'm tired of your empty promises.... I want my refund or else I will report you to the Ombudsman 😡
Old Mutual's replyOfficial
24 Aug 2026, 09:50We sincerely apologise for the lack of feedback from our side. We have previously escalated your request and are now following up with the relevant manager. You can expect feedback directly via email within 1-3 working days.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Aug 2026, 09:50
Official
We sincerely apologise for the lack of feedback from our side. We have previously escalated your request and are now following up with the relevant manager. You can expect feedback directly via email within 1-3 working days.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
CK
Charmaine K's updateReviewer Update
24 Aug 2026, 10:19If your escalation department failed to respond 12 months ago.... What makes you think they will respond now? This is very frustrating for me and I wonder how many other clients that will back me up when I say you guys are ******* and very unprofessional... I will wait for another 3 days and if I dont get my refund I'm reporting you😡
CK
Charmaine K's update24 Aug 2026, 10:19
Reviewer Update
If your escalation department failed to respond 12 months ago.... What makes you think they will respond now? This is very frustrating for me and I wonder how many other clients that will back me up when I say you guys are ******* and very unprofessional... I will wait for another 3 days and if I dont get my refund I'm reporting you😡
Old Mutual's replyOfficial
24 Aug 2026, 10:48Good day Charmaine K,
We note your comments. Please be advised that the matter is being attended to, and feedback will be provided to you via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that the matter is being attended to, and feedback will be provided to you via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Aug 2026, 10:48
Official
Good day Charmaine K,
We note your comments. Please be advised that the matter is being attended to, and feedback will be provided to you via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that the matter is being attended to, and feedback will be provided to you via email.
Regards
Old Mutual Complaints Management