Old mutual still deducting premiums after my brothers death

I am extremely disappointed with the service I am receiving from Old Mutual regarding a policy held for my late brother, who sadly passed away in August 2024.

Despite reporting his death and submitting the required documents, Old Mutual has continued to deduct premiums for his policy from my payslip. The case reference is CEB***.

What is even more frustrating is that I have not received any explanation as to why the policy is still active or why the claim has not been finalised. Old Mutual sent a forensic investigator named Chris to conduct interviews with me, but since then, I have received no feedback, no update, and no resolution.

I would like clear answers to the following:

Why is Old Mutual still deducting premiums for a person who passed away nearly a year ago?

Why has the claim not been finalised, and what exactly is holding it up?

If there is an ongoing investigation, why have I not been informed about the reasons or progress?

The lack of transparency, accountability, and communication from Old Mutual is deeply disappointing and stressful. I am now turning to HelloPeter for help in getting answers and having this matter resolved as a matter of urgency.