BN
Bandiswa N
1 reviews | Active since Nov 2019
05 May 2021, 08:33
Old Mutual *****ing from me
I have been getting harassed and ****** by Old Mutual since February 2021. I canceled a policy with them and have the cancelation email as well as confirmation from Old Mutual acknowledging the cancelation, yet they keep debiting my bank account on a month to month basis. The past months debits have been reversed (finally), yet this month again they have debited my account and leaving me with the bank charges to deal with as well since my account now has a negative balance.
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Replies (2)
Old Mutual's replyOfficial
05 May 2021, 09:11Good day Bandiswa
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 May 2021, 09:11
Official
Good day Bandiswa
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
BN
Bandiswa N's updateReviewer Update
13 May 2021, 07:36My matter has finally been resolved by a lady by the name of Coleen Aanhuizen. The way she kept me updated on my matter and the way she handled it I am rating her service very highly. Thank you Coleen
BN
Bandiswa N's update13 May 2021, 07:36
Reviewer Update
My matter has finally been resolved by a lady by the name of Coleen Aanhuizen. The way she kept me updated on my matter and the way she handled it I am rating her service very highly. Thank you Coleen