Old Mutual staff need to be updated on there work send for proper training to help the customer. Not giving customers the running around from branch to phoning call centre's.Because to me it just shows when 1 day I must claim for my policies I don't want

Got sms fom Old mutual. Regarding cash back on policies.2 weeks ago.Phoned there call center a lady told me I must go to a Branch to get things sorted out. Because I needed to know where this monies went to.At Old mutual Kenilworth. The financial adviser phone call center. I spoke to them they told me I must send my banking details to their head office to get the monies.Then I left. The money was in my Old mutual money account.But card was deactivated due to not using it. Phoned Head office again.They told me then I must go to a branch for 1 off the agents to activate my card. So from a Old mutual client I just want to know is Old Mutual giving their staff proper training because to me it looks like Kenilworth don't know what they are doing.And Also the 1st agent I spoke to at there call center the 1st time