Old Mutual Staff have become organized and professional *****s

I have been an Old Mutual Green Light member for a period of over 10 years. The policies I had with them included 2X Life Covers and some funeral covers.

When I resigned from work to study full time and could no longer maintain these policies, I was advised by a friend who had also recently resigned from work that I could get payment from the LifeCovers as she also had. She referred (who also helped her) me to a consultant at Longmarket Street PMB an matured light complex oversized gentleman whom I would easily be able to identify. This gentleman asked for the length of time of my policies which I told him and then he eagerly asked for my ID number. And then told me there was no funds to be paid out and offered no further explanation.

I went back to explain to the person who had referred me and she advised that I would need to wait for the policies to lapse and then I will get the payout.

After a few months I then asked my mom to go and enquire on my behalf as I had left the Country to go and study, the consultant at Longmarket Street that serviced her, after listening to her rendition of this story also eagerly asked her to go to the police station and get an affidavit explaining that she is making an inquiry on my behalf. This consultant also took copies of the documents that my mother had with her: copy of my ID, former pays lip, bank statement and even a document that had my signature.

After collecting all these documents and copies, this consultant also then coldly turned to mom and said there are no funds to be paid, also offered no further explanation.

I know I am being cheated and none of the consultants at Old Mutual will give me any further information or closure but they operate under authority. Someone with the right authority and integrity has to call this situation into order.

I'm persuaded that many other clients get cheated in this way and get to a dead-end because the ***** level by Old Mutual staff has become that organized.

I appeal to Old Mutual to revise their client protection and rights measures, strengthen security and supervision over the staff.

But right now I am asking for an investigation into my matter and an explanation that will be satisfactory.