*********** Old Mutual Staff

I would have given zero stars if I could.

I have been trying to change my legacy policy to a two pot compliant one since July 2024. Beyond the automated replies with a reference number, I never received any further responses form Old Mutual.

I have made multiple call at different times since July. I was sent from pillar to post every time without fail with no assistance at hand. Now, just now, I have been told I won't be able to withdraw even if my policy is transferred because it was supposed to have happened before the 1st of September. It clearly doesn't matter that I have been trying since the beginning of July 2024.

So much incompetence, I have never come across before in my life.