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Sarah M
1 reviews | Active since Dec 2021
04 Dec 2024, 15:06
Old Mutual South Africa
An agent at Old Mutual opened an investment policy for someone using my persal and sars number. The policy is not mine but it deducts R1070 from my salary. It's been 2 months now. I will end up taking matters in my own hands because Old Mutual if failing to help me recover my money. I am loosing money while someone's policy is up to date. Old Mutual hires ****mers, who rob us of our hard earned money. I will end up killing people surely
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
04 Dec 2024, 15:29Good day Sarah,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Dec 2024, 15:29
Official
Good day Sarah,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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Sarah M's updateReviewer Update
20 Dec 2024, 20:06Up to this day I haven't received any communication from Old Mutual whether this policy is closed or not. I was only called two weeks back to submit banking statement for refund. The very refund I haven't received till now. Not even an explanation how did my persal number and tax number ended up in someone's policy. 2 months now, 2 months. I am angry as hell
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Sarah M's update20 Dec 2024, 20:06
Reviewer Update
Up to this day I haven't received any communication from Old Mutual whether this policy is closed or not. I was only called two weeks back to submit banking statement for refund. The very refund I haven't received till now. Not even an explanation how did my persal number and tax number ended up in someone's policy. 2 months now, 2 months. I am angry as hell
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Sarah M's updateReviewer Update
05 Jan 2025, 08:45I hope this message finds you well. I am writing to follow up on the refund that was promised to me regarding the *****ulent investment policy opened in Margaret Kwinana's name using my payslip without my consent.
Despite multiple attempts to resolve this matter amicably, I have yet to receive the refund as promised. This situation has caused significant distress and inconvenience, and it is crucial that it is addressed promptly.
I kindly request that the refund be processed immediately, as previously agreed upon. Please confirm the steps being taken to ensure the issue is rectified and provide a timeline for when I can expect the refund to be completed.
I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.
Best regards,
Magodielo Sarah
Despite multiple attempts to resolve this matter amicably, I have yet to receive the refund as promised. This situation has caused significant distress and inconvenience, and it is crucial that it is addressed promptly.
I kindly request that the refund be processed immediately, as previously agreed upon. Please confirm the steps being taken to ensure the issue is rectified and provide a timeline for when I can expect the refund to be completed.
I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.
Best regards,
Magodielo Sarah
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Sarah M's update05 Jan 2025, 08:45
Reviewer Update
I hope this message finds you well. I am writing to follow up on the refund that was promised to me regarding the *****ulent investment policy opened in Margaret Kwinana's name using my payslip without my consent.
Despite multiple attempts to resolve this matter amicably, I have yet to receive the refund as promised. This situation has caused significant distress and inconvenience, and it is crucial that it is addressed promptly.
I kindly request that the refund be processed immediately, as previously agreed upon. Please confirm the steps being taken to ensure the issue is rectified and provide a timeline for when I can expect the refund to be completed.
I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.
Best regards,
Magodielo Sarah
Despite multiple attempts to resolve this matter amicably, I have yet to receive the refund as promised. This situation has caused significant distress and inconvenience, and it is crucial that it is addressed promptly.
I kindly request that the refund be processed immediately, as previously agreed upon. Please confirm the steps being taken to ensure the issue is rectified and provide a timeline for when I can expect the refund to be completed.
I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.
Best regards,
Magodielo Sarah
Old Mutual's replyOfficial
06 Jan 2025, 08:10Hi Sarah, we are very sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply06 Jan 2025, 08:10
Official
Hi Sarah, we are very sorry to hear this. We can assure you that we are following up regarding this.
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Sarah M's updateReviewer Update
08 Jan 2025, 15:49Still not paid in full. Second deduction is not refunded. So disappointed in old mutual
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Sarah M's update08 Jan 2025, 15:49
Reviewer Update
Still not paid in full. Second deduction is not refunded. So disappointed in old mutual
Old Mutual's replyOfficial
09 Jan 2025, 07:27Hi Sarah, we can assure you that our team is working to resolve this matter as soon as possible. We appreciate your continued patience.
Old Mutual's reply09 Jan 2025, 07:27
Official
Hi Sarah, we can assure you that our team is working to resolve this matter as soon as possible. We appreciate your continued patience.
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Sarah M's updateReviewer Update
09 Jan 2025, 11:38Old mutual still waiting for my other refund. It's really tiring having to complain now and then for incompetency of Old Mutual. I need my monet ASAP. Not even an explanation of how my persal and tax number were used for someone's policy. Really disappointing.
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Sarah M's update09 Jan 2025, 11:38
Reviewer Update
Old mutual still waiting for my other refund. It's really tiring having to complain now and then for incompetency of Old Mutual. I need my monet ASAP. Not even an explanation of how my persal and tax number were used for someone's policy. Really disappointing.
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Sarah M's updateReviewer Update
09 Jan 2025, 11:39Everytime it's Hi Sarah, we can assure you that our team is working to resolve this matter as soon as possible. We appreciate your continued patience.
I am sick and tired of this.
I am sick and tired of this.
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Sarah M's update09 Jan 2025, 11:39
Reviewer Update
Everytime it's Hi Sarah, we can assure you that our team is working to resolve this matter as soon as possible. We appreciate your continued patience.
I am sick and tired of this.
I am sick and tired of this.
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Sarah M's updateReviewer Update
09 Jan 2025, 11:39It was easy to deduct money without my knowledge, now it becomes a hassle to return it back.
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Sarah M's update09 Jan 2025, 11:39
Reviewer Update
It was easy to deduct money without my knowledge, now it becomes a hassle to return it back.
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Sarah M's updateReviewer Update
10 Feb 2025, 12:16I havent received my second refund on a premium that was deducted in December. It was said after 30 days. 30 days has long passed. Old Mutual is really ***********. I need my money please
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Sarah M's update10 Feb 2025, 12:16
Reviewer Update
I havent received my second refund on a premium that was deducted in December. It was said after 30 days. 30 days has long passed. Old Mutual is really ***********. I need my money please