Old Mutual snatches title of the worst call centre known to mankind

I recently renewed my passport at Home Affairs; the experience was like a trip to the Elysian Fields compared to that of the dreaded Old Mutual call centre. I am not being hyperbolic when I say that the experience feels like one is object of a venal experiment. I have phoned or asked to be connected with an advisor (that is a euphemism for an ex Home Affairs operator) only to be sent to a purgatory of sorts an endless malaise of stop start transfers that go nowhere. My conversations have been recorded (hopefully) and I submit them as evidence of an almost Christ like serenity when dealing with my tormentors (sorry advisors). Is there anybody at Old Mutual capable or most importantly, willing to help me.

Kind regards Anthony John Hopley