OLD MUTUAL SHOULD CARE MORE OF THEIR CLIENTS HEALTH, ESPECIALLY IN THE CURRENT CRISIS OF A PANDEMIC!

I, Mosa Kgarimetsa, would like to form a complaint against Old Mutual. My mother, who is at a vulnerable age and a single parent at that, has been paying for an investment plan which should have been paid out over a month ago. She had planned to use that money to provide for her three children, followed the procedure on the 29th of February 2021. She was told to wait for 14 days for the money to clear and nothing has happened. Whenever she calls to found what the problem might be, she is been giving the run arounds. Two weeks back from today she went to a different branch to seek help only to found out the previous consultant did not start the procedure AT ALL. Another two weeks have pasted waiting for clearance and still nothing. With the on going of the pandemic, things are expensive, health needs priority as well as funds, food and clothes as a new season has began. Did I mention the fact that on top of everything she still has to take care of an elderly person who also requires medical attention which in return requires money. My mother has been extremely patient and the run arounds been given to her as an elder is starting to affect her health.