Old Mutual shocking service

The service is shocking. I waited 27 minutes and still hanging, tried again 23 minutes, then tried again 13 minutes still automated message wait someone will answer the call I gave up hope after 2 weeks and I decided to go to their H/O in Pinelands. There too service was shocking. The walk in centre checked my policy and said it's in arrears which I did not cancel any debit order. Anyway they gave me the amount and I wanted to do an EFT immediately and asked them for Old Mutual banking details and she said they are not privy to this information. I called their floor Manager and he also could not help me. Anyway they phoned someone and that lady took another 10 minutes on the phone and she also could not give me the banking details. I want to pay OM and they cannot give me the banking details. I was there from 9:57 am and left their offices 11:27 for one query .This is so unproductive and shocking service. finally I had to go to the main reception and ask to speak to the Director, needless to say you not get hold of them as they are too busy. Then they got hold of a CSM and he spoke to me over the phone. He assured me that he will get someone to call me on my mobile. Later in the day someone from East London called me and and they gave me the banking details and amount in arrears. I told them I want to pay the arrears and also want to pay up to end Sept 22 . I want to end this Policy end Sept and that is when I am retiring. I did the EFT amount : R 6513.20 . I told them to cancel any D/O on the system . She assured me that my instruction is clear . 2 days later an amount of R3256.60 was deducted from my bank account . Now I made the concerted effort to go to your H/O and my instruction was not adhered to. My ref no: CEB ***. Today I waited 50 minutes before someone helped me. This is frustrating and shocking. I will not want to do anymore business with Old Mutual. Let's see if anyone calls me.