SS
Sandy S
1 reviews | Active since Jun 2018
15 Oct 2020, 09:25
Old Mutual shocking service
I have been trying to change my Portfolio for 8 months with no luck. My broker has been here twice now and he cannot get it done and he has no answers. I don't know what to do anymore. And you hold on for Old Mutual for 40 minutes and still no reply.
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Replies (1)
Old Mutual's replyOfficial
15 Oct 2020, 13:28Dear Sandy
Thank you for the review.
We apologise for the inconvenience caused and that you had to resort to Hellopeter to get your profile updated.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused and that you had to resort to Hellopeter to get your profile updated.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply15 Oct 2020, 13:28
Official
Dear Sandy
Thank you for the review.
We apologise for the inconvenience caused and that you had to resort to Hellopeter to get your profile updated.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused and that you had to resort to Hellopeter to get your profile updated.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,